Thank you for shopping with us. Below you will find important information about how we process, ship, and deliver orders.

Order Processing Time

All orders are processed within 2–3 business days after the order is placed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-volume periods, such as holidays, sales events, or product launches, processing times may extend up to 5 business days.

If there will be a significant delay in shipping your order, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on carrier rates and your delivery address.

Free Shipping

We offer Free Standard Shipping on all orders over $100 within the continental United States.

Standard Shipping

For orders under $100, shipping costs are calculated based on:

• Package weight

• Shipping destination

• Carrier rates

We ship orders using UPS, USPS, or FedEx, depending on the most efficient option for your location.

Estimated Delivery Times

Delivery times vary depending on the shipping carrier and destination, but typical delivery estimates are:

• Standard Shipping: 3–7 business days after shipment

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number.

Tracking numbers typically become active within 24 hours after the shipment has been processed by the carrier.

Shipping Address Accuracy

Customers are responsible for ensuring that the shipping address entered at checkout is correct and complete.

We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately so we can attempt to update the order before it ships.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears lost or delayed, we recommend contacting the carrier directly using your tracking number.

If you need assistance, please contact us and we will do our best to help initiate a carrier investigation.

We are not responsible for lost or stolen packages marked as delivered by the carrier.

Shipping Restrictions

At this time, we currently ship to addresses within the United States.

Shipping to P.O. Boxes or APO/FPO addresses may be limited depending on the carrier.

Contact Us

If you have any questions about shipping or your order, please contact us.

Email: contact@lepersona-us.com
Response time: 1–2 business days